Privacy policy

VIVIE Pty Ltd | ACN 689 100 132

Effective Date: 15 July, 2025

At VIVIE Pty Ltd (“VIVIE”, “Vivie”, “we”, “our”, “us”), we respect your privacy and are committed to safeguarding the personal information of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us.

1. We Respect Your Privacy

We value your trust and will only collect, use, and disclose your information in accordance with this Privacy Policy.

“Personal information” means information we hold that is identifiable as being about you.

2. Collection of Personal Information

We may collect personal information from you in a variety of ways, including when you:

Place an order or submit a form on our website

Provide feedback or participate in promotions, surveys, or events

Interact with us electronically or in person

Access our website or services

You may provide details such as your name, phone number, email address, postal address, payment details, or other information relevant to delivering our services to you.

We may also collect information about your preferences, feedback, and interactions with VIVIE, and we may receive information about you from third parties.

3. Use of Your Personal Information

We may use your personal information to:

Process and fulfil your orders

Provide you with updates, offers, and promotional material

Improve our products, services, and customer experience

Respond to your enquiries or feedback

Contact you by email, phone, SMS, or mail

4. Disclosure of Your Personal Information

We may disclose your personal information:

To our employees, agents, suppliers, contractors, insurers, or advisors where reasonably necessary for delivering our services

To comply with laws, regulations, court orders, or law enforcement requests

To protect our legal rights, property, customers, or third parties

In the event of a business sale or transfer, subject to confidentiality agreements

To trusted third parties located overseas, as necessary for providing our services

By providing your information, you consent to the disclosures outlined in this policy.

5. Hosting & Shopify

Our store and website are powered by Shopify, which hosts our services and enables us to provide a secure and seamless experience for you. Information you submit to us is also transmitted to Shopify, which may store and process your personal information outside of Australia.

Shopify may use your information in accordance with its own privacy policy. To learn more, visit https://www.shopify.com/legal/privacy.

6. Security of Your Personal Information

We are committed to keeping your information secure. We implement physical, electronic, and managerial procedures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, you acknowledge that transmission of information over the internet is at your own risk and that we cannot guarantee complete security.

7. Access to Your Personal Information

You have the right to request access to the personal information we hold about you. If you believe any information we hold is inaccurate, out of date, incomplete, irrelevant, or misleading, you may request that it be corrected.

We reserve the right to refuse access in certain circumstances as permitted under the Privacy Act. A small administrative fee may apply for processing access requests.

To request access or correction, please email hello@vivie.com.au

8. Complaints

If you have concerns about how we handle your personal information, please contact us at hello@vivie.com.au with details of your complaint. We take privacy complaints seriously and will respond promptly.

9. Children’s Privacy

Our services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from anyone under this age. If you believe a child has provided personal information to us, please contact us at hello@vivie.com.au and we will promptly delete it.

10. Website & Cookies

When you visit our website, we may collect information such as your browser type, operating system, and pages visited. This helps us analyse traffic and improve the site.

We may use cookies to enhance your experience, remember your preferences, and serve relevant advertising. Most browsers automatically accept cookies. You can disable cookies in your browser settings; however, doing so may affect site functionality.

We may also use trusted third-party services (e.g., Google Analytics) that may collect additional data to help us improve and market our services.

By continuing to use our website, you agree to our use of cookies as described in this policy.

Our website may include links to third-party sites. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their privacy policies.

11. SMS & MMS Marketing

VIVIE Pty Ltd may at any time offer an optional SMS/MMS messaging program to keep you updated about our products, offers, and services. By opting into this program, you agree to the following terms.

Consent: By subscribing to our SMS/MMS marketing messages, you consent to receive automated and/or manual messages at the number you provide.

Consent is not a condition of purchase.

Message Frequency: Message frequency may vary depending on your interaction with us and ongoing promotions.

Opt-Out: You can opt out at any time by replying STOP to any message you receive. You may also contact us at hello@vivie.com.au to request removal from our SMS/MMS list.

Privacy: We respect your privacy. Your mobile number and personal information will only be used for the purposes of sending messages and will not be sold, rented, or shared outside of necessary service providers.

Fees: Standard message and data rates may apply, depending on your mobile carrier and plan.

12. International Visitors

If you access our site from outside Australia, please note that your information may be transferred to, stored, and processed in a country that does not have the same data protection laws as your home jurisdiction. By using our services, you consent to such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will take effect immediately upon being published on our website. Please check periodically for updates.