VIVIE Pty Ltd | ACN 689 100 132

Effective Date: 15 July, 2025.

1. Returns & Exchanges

We do not accept returns or exchanges for change of mind. Please choose carefully when placing your order.

2. Faulty or Damaged Items

All items are carefully inspected prior to dispatch. In the unlikely event that your order arrives faulty or damaged, please contact us at hello@vivie.com.au with your order number and clear photos of the item.

If the item is confirmed as faulty, we will arrange a repair, replacement, or full refund at no additional cost to you.

3. Custom and Made-To-Order Sales are Final

They cannot be refunded or exchanged unless deemed faulty.

4. Refund Process

If a refund has been approved due to fault, it will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

5. Changes to this Refund Policy

Any changes will take effect immediately upon being published on our website. Please check periodically for updates.

If you have any questions about these Terms, please contact us at hello@vivie.com.au